Skip to main content
Contact Us Header Image

Contact Us

Let's Bring Your Vision to Life

Phone / WhatsApp

Address

London, United Kingdom,

Working Hours

Mon - Fri: 9:00 AM - 6:00 PM

Frequently Asked Questions

Get answers to the most common questions about our video production services

How much do your services cost?

We offer tiered packages (Basic: £1,000, Standard: £1,900, Premium: £3,800) but customize every project to fit your goals and budget. Fill out our Start Project form for a tailored quote.

What’s included in your packages?

Everything you’d expect—and nothing you wouldn’t. We pride on our transparent pricing. To see the full breakdown and other information, kindly click on the Pricing page in the top menue.

Do you offer discounts for nonprofits/startups?

Yes! We reserve slots for mission-driven projects. And belive in supporting young businesses and budding professionals. Tell us about your goals in the project form and our team will check your eligibility and get back to you without a dely.

Can I request changes during or after editing?

Absolutely. Revisions are built into every package (even unlimited in Premium). We’ll refine until you’re confident and satisfied with the results. Please refer to Pricing section to get the full picture of Revisions.

Process & Workflow

The timeline for each project varies depending on the scope and complexity. On average, projects can take anywhere from a few days to several weeks. We'll discuss the timeline with you upfront to ensure it fits your schedule. On an average: Social clips: 1–2 weeks. Corporate films: 2–4 weeks. Documentaries: 4+ weeks (storytelling takes time). We’ll agree on deadlines upfront and stick to them.

Who has rights to the final product/video.

You retain full ownership rights to the final content upon project completion and payment. For our Premium clients, this includes all raw footage by default. For other packages, raw footage ownership can be arranged through prior written agreement. We never claim copyright over your content - it's yours to use however you choose.

What equipment do you use?

We equip every project appropriately - from lightweight mirrorless cameras to full cinema rigs, professional lighting, drones, and complete AV solutions. Our standard kit includes Sony cinema cameras (FX6, A7S III), 4K HDR workflows, and 32-bit audio. Need something specific? We'll provide the right tools for your vision. Just ask. Great gear enables great stories - but your message always comes first.

Do you work internationally?

Unfortunatelly, we are currently based and working in UK only but we will be starting our services in other countries in 2026.

What Our Clients Say

Oliver Smith

BrightFuture Education
SoulMedia produced an outstanding promotional video for our educational programs. Their creativity and professionalism were evident in every step of the process.
Verified Client
Emily Johnson profile

Emily Johnson

GreenLeaf Interiors
The team at SoulMedia captured the essence of our interior design projects beautifully. The video has been a game-changer for our marketing efforts.
Verified Client
James Brown profile

James Brown

TechWave Solutions
SoulMedia's video production services helped us showcase our innovative tech solutions effectively. The final product exceeded our expectations.
Verified Client
Sophia Wilson profile

Sophia Wilson

PureBliss Wellness
Working with SoulMedia was a seamless experience. Their team created a promotional video that perfectly aligned with our wellness brand's vision.
Verified Client
Liam Davis profile

Liam Davis

UrbanScape Architects
The video created by SoulMedia brought our architectural designs to life. Their attention to detail and storytelling skills are truly remarkable.
Verified Client