Terms

Client: refers to the person, business or organisation that purchases services from Soulmedia.

Content: refers to any material provided by the client including but not limited to text, images, logos, photographs, and videos.

Project: refers to the service or services requested by the client and agreed to by Soulmedia.

Soulmedia provides video production services as outlined in the project agreement. The exact scope of work will be detailed in a separate project brief or contract provided to each client.

Any additional services requested during a project may incur additional costs and require an amended agreement.

Payment terms will be outlined in the project agreement. Typically, we require a deposit before work commences, with the remaining balance due upon project completion.

All prices are quoted in British Pounds (GBP) and are exclusive of VAT unless otherwise stated.

Late payments may incur additional fees and delay project delivery.

Upon full payment, the client will be granted a license to use the final video content as specified in the project agreement.

Soulmedia retains the right to use completed projects in its portfolio, marketing materials, and social media unless otherwise agreed in writing.

The client warrants that any content provided to Soulmedia does not infringe upon any third-party intellectual property rights.

The project agreement will specify the number of revisions included. Additional revisions may incur extra charges.

Substantial changes to the original brief may be considered a new project and priced accordingly.

If a project is cancelled by the client after work has commenced, the client will be invoiced for any work completed up to the point of cancellation.

Deposits are non-refundable unless otherwise stated in the project agreement.

By using our website, you agree to our use of cookies and third-party services as outlined in our Privacy Policy. This includes:

• Essential cookies for website functionality and theme preferences
• Analytics cookies from Cloudflare Analytics and Google Search Console for site monitoring and improvement
• Third-party embedded content from YouTube, Vimeo, and contact form services
• Security and performance optimization through Cloudflare services

You can manage your cookie preferences through the cookie consent banner on your first visit to our website.

Our website integrates with various third-party services to enhance functionality:

• W3Forms: For processing contact form submissions
• YouTube/Vimeo: For video content display
• Hetzner: Website hosting services
• Cloudflare: Content delivery, security, and analytics

Your use of these services is subject to their respective terms of service and privacy policies.

Soulmedia is committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and process your data.

Soulmedia shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our liability is limited to the amount paid for the specific project in question.

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Soulmedia reserves the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.

It is your responsibility to review these terms periodically.