Privacy Policy

Personal Information: We may collect personal identification information such as your name, email address, phone number, and company details when you contact us or engage our services.

Usage Data: We may collect information about how you interact with our website, including pages visited, time spent on pages, and other analytics data.

Client Content: During the course of our services, we may have access to materials you provide for your projects, including images, videos, and other content.

To Provide Services: We use your information to deliver the video production services you've requested, communicate with you about your project, and manage our client relationship.

To Improve Our Website: We analyze usage data to enhance user experience, troubleshoot technical issues, and optimize our website performance.

Marketing: With your permission, we may use your contact information to send you updates about our services, industry news, and promotional content that may be of interest to you.

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device to help the site provide a better user experience.

Types of Cookies We Use:

Essential Cookies: These are necessary for the website to function properly. They include cookies that remember your theme preferences and maintain security. These cannot be disabled.

Analytics Cookies: We use Cloudflare Analytics and Google Search Console to understand how visitors use our website, monitor traffic, and improve our services. These tools are essential for maintaining and optimizing our website performance and cannot be disabled as they are required for proper site operation.

Third-Party Content Cookies: Our website may include embedded content from third-party services such as:

• YouTube and Vimeo videos
• W3Forms for contact form submissions
• Other embedded content that enhances user experience

Hosting and Security: Our website is hosted on Hetzner servers and protected by Cloudflare's security services, which may set cookies for security and performance optimization.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them).

You can manage your cookie preferences through our cookie consent banner that appears on your first visit. However, disabling certain cookies may limit your ability to use some features of our website.

Contact Forms: We use W3Forms to process contact form submissions. When you submit a contact form, your information is processed by W3Forms and then sent to us via email. W3Forms may temporarily store your submission data according to their privacy policy.

Video Content: Our website may include embedded videos from YouTube and Vimeo. These services may set their own cookies and track your interaction with the embedded content according to their respective privacy policies.

Analytics and Monitoring: We use Cloudflare Analytics and Google Search Console to monitor website performance, track visitor statistics, and understand how our website is used. These services are essential for maintaining website security and performance.

Hosting and Security: Our website is hosted on Hetzner servers in Germany and uses Cloudflare's content delivery network and security services for protection and performance optimization.

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as web hosting, data analysis, and customer service.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers: If Soulmedia is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

You have the right to access, correct, update, or request deletion of your personal information at any time.

You can object to processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any website you visit.

Our services and website are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

If you believe we might have any information from or about a child under 16, please contact us immediately.

This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Soulmedia reserves the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website.

It is your responsibility to review this Privacy Policy periodically.