Privacy Policy

Data Controller: Soul Solutions Ltd (trading as Soul Media UK)

Company Number: 16177493

Company Type: Private Limited Company

For any data protection queries, please contact us using the details provided in the Contact Us section below.

Personal Information: We may collect personal identification information such as your name, email address, phone number, and company details when you contact us, submit a form, apply for a role, or engage our services.

Usage Data: We may collect information about how you interact with our website, including pages visited, referral source, and actions taken. This is collected through standard analytics and performance monitoring tools via secure tag management systems.

Error and Performance Data: We use performance monitoring tools to collect technical information related to errors, broken pages, and performance issues during your visit, which may include browser type, device information, and anonymised session interaction data.

Client Content: During the course of our services, we may have access to materials you provide for your projects, including images, videos, and other content.

To Provide Services: We use your information to deliver the services you've requested, communicate with you about your project, process enquiries and career applications, and manage our client relationship.

To Improve Our Website: We use analytics and performance monitoring tools to troubleshoot technical issues, understand how visitors use our website, review aggregated search performance, and improve overall user experience.

Marketing: With your consent where required, we may use your contact information and website activity (via our advertising partners) to send you updates about our services and measure advertising effectiveness. You can withdraw consent at any time by contacting us or adjusting your browser settings.

Legal Compliance: We may process your information to comply with legal obligations.

We may share your data with carefully selected third-party service providers who assist us in operating our website and delivering our services. These providers process data according to their own privacy policies and GDPR-compliant data processing agreements:

Service Providers: We may share your information with trusted third-party processors who perform services on our behalf, including hosting providers, analytics partners, and communication tools.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Under UK data protection law, you have the right to access, correct, update, or request deletion of your personal information.

You can object to processing, ask us to restrict processing, or request portability of your personal information. Where we rely on consent (for example, for marketing cookies), you may withdraw consent at any time.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us using the details provided in the Contact Us section.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any website you visit.

Our services and website are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

If you believe we might have any information from or about a child under 16, please contact us immediately.

This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website.

It is your responsibility to review this Privacy Policy periodically.