We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By accessing our website or engaging our services, you consent to the practices described in this policy.
Company Information
Data Controller: Soul Solutions Ltd (trading as Soul Media UK)
Company Number: 16177493
Company Type: Private Limited Company
For any data protection queries, please contact us using the details provided in the Contact Us section below.
1. Information We Collect
Personal Information: We may collect personal identification information such as your name, email address, phone number, and company details when you contact us, submit a form, apply for a role, or engage our services.
Usage Data: We may collect information about how you interact with our website, including pages visited, referral source, and actions taken. This may be collected through tools such as Google Analytics, Meta (Facebook) Pixel, and Microsoft Clarity (deployed via Google Tag Manager after cookie consent), and aggregated search data in Google Search Console.
Error and Performance Data: We use Sentry to collect technical information related to errors, broken pages, and performance issues during your visit, including browser type, device information, and sampled session replay data (with text masked and media blocked).
Client Content: During the course of our services, we may have access to materials you provide for your projects, including images, videos, and other content.
2. How We Use Your Information
To Provide Services: We use your information to deliver the services you've requested, communicate with you about your project, process enquiries and career applications, and manage our client relationship.
To Improve Our Website: We use Sentry to troubleshoot technical issues and improve performance. We use Google Search Console to review aggregated search performance. After you accept cookies, Google Tag Manager loads Google Analytics, Microsoft Clarity, and related tags to help us understand how visitors use our website and improve usability.
Marketing: With your consent where required, we may use your contact information and website activity (via Meta Pixel, loaded through Google Tag Manager) to send you updates about our services and measure advertising. You can withdraw consent at any time by contacting us or adjusting your browser settings.
Legal Compliance: We may process your information to comply with legal obligations.
3. Third-Party Services and Data Processing
We work with the following third-party services. Each processes data according to its own privacy policy:
Sentry
We use Sentry to monitor errors, performance, and stability so we can fix technical issues and improve the website. Session replay may be used on a sampled basis with text masked and media blocked.
Data collected:
- Error messages and stack traces
- Browser type, device, and operating system
- Page URLs and performance timings
- Sampled session replay data (masked text, no media)
Legal basis: Legitimate interests (website security, reliability, and improvement)
Google Tag Manager
We use Google Tag Manager to load and manage analytics and marketing tags on our website after you accept cookies, including Google Analytics, Meta Pixel, and Microsoft Clarity.
Data collected:
- Tag firing and container loading data
- Technical browser and page context used to deliver tags
Legal basis: Consent (analytics and marketing cookies loaded via GTM)
Google Analytics
We use Google Analytics (GA4) to understand how visitors use our website, including pages viewed, referral sources, and interactions. It is deployed through Google Tag Manager after cookie consent.
Data collected:
- Pages visited and navigation paths
- Referral source and device/browser information
- Approximate location derived from IP address
Legal basis: Consent (analytics cookies)
Microsoft Clarity
We use Microsoft Clarity to understand how visitors use our website through session replay, heatmaps, and interaction insights so we can improve usability and content. It is deployed through Google Tag Manager after cookie consent.
Data collected:
- Page interactions such as clicks, scrolls, and navigation
- Device and browser information
- Sampled session replay data
Legal basis: Consent (analytics cookies)
Meta (Facebook) Pixel
We use the Meta Pixel to measure advertising effectiveness, understand how visitors reach our site, and build audiences for marketing campaigns. It is deployed through Google Tag Manager after cookie consent.
Data collected:
- Pages viewed and actions taken on our website
- Browser and device identifiers
- Referral source and approximate location
Legal basis: Consent (marketing and advertising cookies)
Google Search Console
We use Google Search Console to verify site ownership via DNS and review aggregated search performance data (such as queries and impressions). Verification is not implemented in our website code and does not place analytics cookies on visitors.
Data collected:
- Aggregated search performance data in Google’s tools
- Site ownership verification via DNS at our domain registrar
Legal basis: Legitimate interests (search engine optimisation and site management)
Web3Forms
We use Web3Forms to deliver contact and enquiry form submissions to us by email.
Data collected:
- Name, email, phone, and message content you submit
- Form metadata such as submission time and page URL
Legal basis: Contract performance and legitimate interests (responding to enquiries)
Cloudflare Turnstile
We use Cloudflare Turnstile on our careers form to protect against spam and automated abuse.
Data collected:
- Browser and device signals used for bot detection
- Interaction data required to complete the challenge
Legal basis: Legitimate interests (security and fraud prevention)
Cloudflare
Our website may be delivered and protected through Cloudflare content delivery and security services.
Data collected:
- IP address and request logs for security and performance
- Technical connection data
Legal basis: Legitimate interests (hosting, security, and performance)
Strapi CMS
We use Strapi to serve website content such as blog posts, projects, and services. Media may be loaded from our content domain.
Data collected:
- Technical request data when loading content and images
- No personal data collected from casual browsing unless you submit a form
Legal basis: Legitimate interests (content delivery)
Vimeo
Embedded Vimeo players may set their own cookies and collect viewing data according to Vimeo’s policies.
Data collected:
- Video playback and interaction data
- Device and browser identifiers set by Vimeo
Legal basis: Consent (where required for non-essential embedded content cookies)
Google Sheets (careers): Career applications submitted on our site may be stored in Google Sheets on our servers. This does not track general website visitors. See Google's privacy policy linked above.
4. How We Share Your Information
Service Providers: We may share your information with third-party processors who perform services on our behalf, including: Sentry, Google Tag Manager, Google Analytics, Microsoft Clarity, Meta (Facebook) Pixel, Google Search Console, Google Sheets, Web3Forms, Cloudflare Turnstile, Cloudflare, Strapi CMS, Vimeo.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security and Retention
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Data Rights
Under UK data protection law, you have the right to access, correct, update, or request deletion of your personal information.
You can object to processing, ask us to restrict processing, or request portability of your personal information. Where we rely on consent (for example, for marketing cookies), you may withdraw consent at any time.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
To exercise any of these rights, please contact us using the details provided in the Contact Us section.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any website you visit.
8. Children's Privacy
Our services and website are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
If you believe we might have any information from or about a child under 16, please contact us immediately.
9. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
10. Changes to Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website.
It is your responsibility to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
160 Victoria Road, Ruislip, London Borough Of Hillingdon, England, HA4 0AW
London Borough Of Hillingdon, United Kingdom